In certain situations if your flight is delayed, under the European Union’s Denied Boarding legislation you’re entitled to claim for a flight delay. The airline could owe you up to €600 per passenger if you were on a flight that departed or landed at an EU airport and suffered from some form of delay.


Unfortunately many different things can go wrong, it’s not uncommon for a holiday to have issues to overcome. Some of these, like the weather suddenly turning from tropical to torrid, can’t be helped. But sometimes the problems are down to the fault of others, and you could be entitled to compensation.

Flight delay claims

When asked by Which? 2079 UK adults said problems with delays and cancellations came out as top in a list of people’s holiday gripes.

If you believe that your flight delay is worth a claim for compensation there are plenty of ways that you can do this. You may claim direct with your airline or use a claims management company. A lot of people grapple with the airline but this could be a long and laborious process.

When can you make a flight delay claim?

The EU regulation, the Denied Boarding Regulation, specifies that what you’re entitled to depends on the length of the delay and flight. You’re entitled to meals, refreshments, phone calls and emails if the following occurs:

– your flight under 932 miles is delayed for more than 2 hours

– a flight within the EU that is more than 932 miles is delayed for at least 3 hours

– your flight not within the EU between 932 and 2174 miles is delayed for more than 3 hours

– any other flight delayed for at least 3 hours

Under the regulation, what you’re entitled to depends on the length of your delay. There are also qualifying criteria – situations where the delay was out of the airline’s control for example, such as bad weather or a problem with the airport, wouldn’t entitle you to compensation – but if the problem resulted from the airline itself and you were delayed, your flight was cancelled or staff turned you away due to overbooking, you may validly claim.

How do you make a flight delay claim?

Either claim yourself by contacting the airline, but many people are denied even when they have a strong case. So you may consider using a claims management company, who charge a percentage fee of your winnings but have more experience in making claims and can ensure you have the best case possible. Here are some links to advice and claims management companies you may find useful.



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