PRIVACY POLICY is a trading style of Simpson Millar Financial Services Ltd, which is a wholly owned subsidiary of Fairpoint Group Plc. We are committed to keeping your information private. This document describes our privacy policy.

a) What information do we collect about you?
b) How do we use your information?
c) Safeguard of information
d) Recording of calls
e) Identification checks
f) Access to your personal information
g) Other websites

a) What information do we collect about you?

In order to provide you with products and services, we need to collect, use, share and store personal and financial information about you. We collect this information when we speak to you on the telephone, and from documents that you send to us.

Where you provide personal and financial information relating to your partner you confirm that you have their consent or are otherwise entitled to provide this information to us and for us to use it.

We do not collect any personal identifying information without your knowledge when you visit our website. If you wish to use our call back service, we will collect certain information such as your name, telephone number and email address.

We will collect further information if you contact us with comments or specific requests.

We may also use cookies. Please see our Cookies Policy.

b) How do we use your information?

We will use your information to provide our services, to prevent and detect fraud, money laundering and other crime, carry out regulatory checks and meet our obligations to any relevant regulatory authority, and to develop and improve our services to you and other customers and protect our interests.

In relation to the website, the personal identifying information is used to process your application as requested by you or call you back as requested by you. Any cookies information is used to help us understand more about how our website is used and to improve our site.

We will retain information about you after the closure of your file for as long as permitted for legal, regulatory, fraud and other financial crime prevention and legitimate business purposes.

We may use your personal information for market research and other marketing purposes, which may include sharing it with other companies within the Fairpoint Group Plc. In order to provide you with products and services this information will be held in our data systems or the data systems of our agents or subcontractors. More detail about Fairpoint Group companies and business lines is available at

We would also like to keep you informed (by telephone, post or email) of selected products and services available from us and our carefully chosen suppliers. If your personal details change or you would prefer not to receive this information from us please let us know.

We will keep information about you confidential unless you have consented to its transfer to any other third party, we have a duty to disclose it or law or regulation allows us to do so for legitimate business purposes.

c) Safeguard of information

We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

d) Recording of calls

For training purposes, any calls with us will be recorded and may be monitored.

e) Identification checks

In cases where legislation requires us to carry out an identification check, we will validate your name, address and other personal information supplied by you against an appropriate third party database. You should advise us if you do not consent to such a check being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. The checks are only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

f) Access to your personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. In accordance with our Data Protection Policy, we charge £10 for all information requests to cover administration costs.

Please address requests to:

Paul Bradley
Partner and Operations Director
Simpson Millar LLP
21-27 St Paul’s Street
T: 0345 357 9000
Email: Paul Bradley

g) Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies.

“Disclaimer: No information on this website shall be construed as advice and content is offered for information purposes only. You should always seek advice from an appropriately qualified solicitor on any specific legal enquiry, an appropriately qualified Independent Financial Advisor on any specific financial matter, or an appropriately regulated and qualified debt management company. Full terms of use

Debt Free Direct is a trading name of Clear Start Partnerships Limited and is authorised and regulated to issue debt advice by the Financial Conduct Authority.

Simpson Millar LLP Solicitors is a limited liability partnership and is authorised and regulated by the Solicitors Regulation Authority.

© Copyright Simpson Millar Financial Services Ltd (Company No: 08121664). Registered office: 21-27 St Paul's Street, Leeds LS1 2JG. Authorised and Regulated by the Financial Conduct Authority. FCA registration no: 589130.
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